Renourish App Terms and Conditions of Use

1.1. Who are we?

Renourish™ (hereinafter, "Renourish") has as its mission to help create healthier eating habits through education and influencing people's relationship with nutrition.

The Renourish application is designed to help users create healthier eating habits, help them better manage and plan their weekly meals, as well as assist in choosing the best recipes and ingredients for their needs, including help in preparing these recipes.

It also provides personalized nutritional monitoring for clients followed by a partner nutritionist.

1.2. Definition of Terms

"Software" should be understood as the mobile application, developed by Renourish, whose distribution and use is subject to these Terms of Use.

"Professional" should be understood as anyone who has, by any means, access to the restricted area for managing Clients and nutrition consultations through the mobile application, as well as being a certified nutritionist.

"User" should be understood as anyone who has access to the mobile version of the software intended for meal preparation, purchase of premium packs and booking consultations.

"Client" should be understood as anyone who, in addition to a User's access, also has access to nutritional monitoring.

"Payment" should be understood as the payment modality carried out by Users within the scope of in-app purchases and subscriptions.

"Payment Processing Entity" should be understood as third-party entities, without direct commercial connection with Renourish, payment service providers that process payment for subscriptions and in-app purchases.

"Intellectual Property Rights" should be understood as all rights relating to scientific works, inventions in all fields of human activity, scientific discoveries, designs, industrial models, industrial, commercial and service marks and also protection against unfair competition, as well as all other rights inherent to intellectual activity in the industrial and scientific domains.

1.3. Conditions of Acceptance

Registration in the Renourish mobile application and the provision of service by Renourish is dependent on full acceptance of these conditions, therefore, any User who does not agree or does not commit to behaving in accordance with these, may not use said service.

Thus, for each person who is effectively a User of the Renourish service, it is assumed, upon registration or at a later time, that they have read and fully understood the Terms and Conditions and the Privacy Policy which is inseparable from these terms, having expressly accepted both.

Renourish reserves the right to change, partially or totally, at any time, the Terms and Conditions, notifying Users in advance, with each new version of the Terms and Conditions coming into force after publication on the Renourish website. Not agreeing with the changes, the User may proceed with unilateral revocation of this contract.

Renourish also reserves the right to interrupt or even close the services at any time, if it deems it necessary, without prejudice to the refund of amounts paid in advance by the User pro-rata to the use of services.

1.4. Binding to These Provisions

These provisions contractually bind the User to Renourish, corresponding to the remote conclusion of a service provision contract. As such, from the moment you accept these Terms, the User is legally bound by the stipulations contained herein and the stipulations of the Privacy Policy.

The User has the right of withdrawal, being able to unilaterally cancel these Terms, without incurring costs or the need to present justification, within 14 consecutive days from acceptance of these Terms.

After this period, the User may proceed with unilateral revocation of these Terms but will not be recognized any right to compensation or any refund of amounts already paid, nor will they be allowed access to Renourish anymore.

These provisions are in force between the parties throughout the duration of the contract which will be determined according to the specifically subscribed plan.

1.5. Legal Capacity for Software Registration

The Software services are exclusively intended for people with legal capacity to perform legal acts of civil life. Access by incapable persons is conditioned to the submission of a consent form, including the full name, tax identification number and date of birth of legal guardians, via email sent to the Renourish support team.

Thus, when accessing, using or creating an account in the Renourish application, the User ensures they have legal capacity to perform legal acts of civil life, being fully aware of the legal sanctions provided in the Civil Code.

1.6. User Responsibility

By accepting these Terms, the User undertakes to adopt only behaviors that do not infringe the current legal order or that harm, in any way, legally protected positions.

These Terms apply to all modes of application use, both in code form, as in binary form, or in any other form.

1.7. Membership Modalities

The User may access the service through three membership modalities: membership to the base service, to the premium service or to the premium monitoring service.

1.8. User Registration

There is data that is considered essential for the regular establishment not only of the contractual relationship between the User and Renourish, within the scope of providing this service, but also the pre-contractual relationship between the User and the Professional that is formed with the booking of the consultation. Depending on the service, we may request the following registration data: full name, gender, country of residence, date of birth, email and phone number.

At the time of registration and during the use of the software and services, the User must provide accurate, precise and truthful information. Professionals and Users also guarantee and are responsible, in any case, for the veracity, accuracy and authenticity of their personal data entered, and Renourish is not responsible for their veracity or correctness.

Registrations are personal and non-transferable, with the holder being solely responsible for actions performed with their registration. Each User can only correspond to one registration, and Renourish may cancel any subsequent registration made by the same individual.

Renourish is not responsible for any eventuality resulting from the User's lack of capacity. Renourish undertakes to make efforts so that the services provided are offered and can be used without failures, reserving, however, the right to temporarily suspend its operations for technical reasons, or causes beyond its control.

2.1. Registration and Access

The User, when registering in the Renourish mobile application, will have direct access to information about the base pack of recipes and ingredients, as well as their preparation, and shopping list. Any premium features include premium recipe packs and weekly meal planning, accessible through their purchase through the application. For access to professional monitoring and meal plans, the User will have to choose a Professional presented by Renourish, from a possible list of choices, and carry out consultations, at least every 45 days. This functionality becomes active with consultations with a Professional, having the price of a consultation, this price available for consultation in the application. This functionality also allows the recording of data such as physical activity, anthropometric measurements, the User's daily food record and water intake, thus facilitating constant and real-time monitoring by the Professional, since they can consult this information and update the meal plan in accordance with their User's evolution. In addition to these features, there are alerts and information about nutritional monitoring.

2.2. Payment

Depending on the country, there will be a payment service between the Professional and the User provided by a Payment Processing Entity, to be made through the Renourish application. The User, when using these payment methods, will be agreeing to the Terms and Conditions established by their Professional and by the Payment Processing Entity, namely, as an example,

In case of error in payment processing, the User should contact the Renourish support team, so that the situation can be analyzed. In any case, we remind you that by using this payment method the User will be agreeing to the Terms and Conditions established by the Payment Processing Entity.

The Professional is solely and exclusively responsible for refunds, cancellations and associated disputes, processed through Renourish and/or the Payment Processing Entity.

Thus, Renourish is not responsible for losses or damages resulting from incorrect or invalid transactions processed by the Payment Processing Entity. This includes transactions that were not processed due to network communication errors, or any other reason, namely refusal of refunds by the Professional. If you make a transaction, it is the User's responsibility to verify its success through receipt of the invoice.

2.3. Revocation

There is no influence of Renourish on the relationship established between the User and the Professional. The User's access to Renourish Software is not conditioned on the approval of the respective Professional.

3.1. Account Access Policy

Renourish reserves the right to prevent access and proceed with the exclusion of User accounts, at any time, without prior written communication, in cases where the User offends or violates any of these Terms or conditions present in the Privacy Policy, as well as in cases where there is offense or violation of Civil Law rules.

Renourish reserves the right to prevent access and proceed with the exclusion of User accounts, through prior written communication, with 30 days notice, for unjustified cases. In that event, Renourish undertakes to adopt appropriate measures so as not to harm Users.

The User has the right to request the cancellation of their Renourish account through the contacts available in the Software itself. In case of termination: (i) the User will remain responsible for all amounts due to Renourish, Professionals or third parties; and (ii) Renourish will proceed to verify any amounts legally due to the User, undertaking to make pertinent payments in a timely manner.

3.2. Intellectual Property

Applications produced by Renourish are intellectual works protected by Intellectual Property Law and are protected by applicable legislation, namely Decree-Law No. 252/94, of October 20, concerning the Legal Protection Regime for Computer Services, as well as by Community Directives and International Treaties. Each of its component elements (such as design, texts, videos, music, graphics, images, information, applications, sounds, colors, logos, web page layout, applications and tools, among others) are the exclusive property of Renourish, the only one enabled to use the intellectual property rights assessed therein.

Any reproduction and/or total or partial representation, use, adaptation or modification of applications or any of the elements that compose them, in any medium, or in any form, for other purposes, namely commercial, is expressly prohibited.

3.3. Exclusion of Warranties

The User expressly accepts that the use of the software is carried out at their own risk, being their exclusive responsibility.

The User declares and acknowledges that they are legally fit, capable and authorized to participate in nutrition consultations, and therefore cannot attribute any responsibility to Renourish for any errors arising from their participation in activities related to the provision of nutrition services.

Renourish does not provide any guarantee regarding: the correspondence of the software with Users' requirements; error-free software; software reliability, timeliness or performance.

No advice or information, oral or written, obtained by the User from Renourish or third parties associated with it may constitute a guarantee not expressly referred to in these Terms of Use.

3.4. Limitation of Liabilities

The User expressly understands and agrees that Renourish cannot be held responsible for any direct, indirect, incidental or special damages arising from the use of the software. Renourish also cannot be held responsible for the omission of legally imposed obligations on the Professional, namely, those arising from the General Data Protection Regulation.

3.5. System Failures

The use of any device, software, or other resource that may interfere with Renourish activities and operations and its software is not permitted. Any intrusion, attempt at, or activity that violates or contradicts intellectual property laws and/or prohibitions stipulated in these Software Terms of Use, will make the responsible party liable for pertinent legal actions, being also responsible for compensation for any damages caused.

Renourish is not responsible for any damage, loss or loss on the User's equipment caused by failures in the system, server or Internet. Users may not attribute any responsibility to Renourish nor demand payment for loss of profits due to damages resulting from technical difficulties or failures in systems or the Internet. Renourish does not guarantee continuous or uninterrupted access and use of its application.

Eventually, the system may not be available for technical reasons or internet failures, or for any other circumstance beyond Renourish's control.

3.6. Notifications

Users agree to receive communications from Renourish, namely, service and software-related notifications, including any changes to these Terms of Use, Privacy Policy, among other communications, to the email inbox associated with their registration or by any other form of communication deemed pertinent, namely the domicile associated with their registration.

Users who wish to contact Renourish may do so through the means made available in the Software, through communications to the email inbox of the Renourish support team.

3.7. Hyperlinks

The mobile application may contain hyperlinks to other applications or websites, over which Renourish exercises no control. The inclusion of hyperlinks to other applications or websites is of a purely informative nature, with Renourish being entirely unrelated to their contents, services and/or products offered, and therefore cannot be attributed any responsibility for their content.

3.8. Partial Invalidity

If any provision of the Terms and Conditions is deemed invalid or unenforceable, for any reason or to any extent, that invalidity or unenforceability will not affect, in any way, nor make invalid or unenforceable the remaining provisions of the Conditions and the application of that provision will be carried out to the extent permitted by law.

3.9. Applicable Law and Jurisdiction

These Terms and Conditions of Use are subject to Portuguese Law and for all questions arising therefrom the parties elect the forum of the Porto District.